Terms and Conditions for Gardeners Wennington

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Wennington and are intended to create a clear, fair understanding between the service provider and the customer. By making a booking, requesting work, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to support a professional gardening service while protecting both parties from avoidable misunderstandings.

For the purposes of these terms, references to “we,” “us,” and “our” refer to the gardening service provider, while “you” and “your” refer to the customer receiving the work. These terms apply to domestic and light commercial gardening services unless stated otherwise in writing. They should be read carefully before any appointment is confirmed.

We may update these terms from time to time, and the version in force at the time of booking will normally apply to the services arranged. Any special agreement made in writing will apply only if it does not conflict with these terms, unless we expressly agree otherwise.

1. Booking Process

All bookings are subject to availability and are not confirmed until accepted by us. A request for work, whether made by phone, email, message, or online enquiry, is an invitation for us to provide services and not a binding offer. We reserve the right to decline a booking where the requested service is outside our scope, where access is unsuitable, or where there is a risk that the work cannot be completed safely or lawfully.

When you make a booking for gardening services in Wennington, you must provide accurate information about the property, the nature of the work, access arrangements, known hazards, waste handling requirements, and any other relevant details. If your instructions change after booking, you should inform us as soon as possible. We may revise the price, timing, or scope of the work if the information initially provided was incomplete or inaccurate.

We may offer an estimate, quotation, or indicative price. Unless clearly stated otherwise, estimates are based on the information available at the time and may change if the actual conditions differ. A quotation may remain valid for a limited period only. Any booking date or time provided is intended as an estimated appointment slot unless we confirm otherwise in writing.

Customers must ensure that the site is accessible and reasonably prepared for the work. This may include unlocking gates, securing pets, clearing access routes, and removing fragile or obstructive items where appropriate. If we are unable to start or continue because access is prevented, or because conditions materially differ from what was described, we may charge a call-out fee or rescheduling fee where reasonable.

We may need to postpone a booking due to weather, equipment failure, staff illness, safety concerns, or other matters outside our control. If this happens, we will make reasonable efforts to contact you and arrange a new appointment. We are not responsible for delay caused by circumstances beyond our reasonable control, provided we act with due care and communicate as promptly as possible.

If the service requires repeated visits, ongoing maintenance, or seasonal work, each visit may be treated as a separate appointment unless otherwise agreed. The scope of each visit will depend on the agreed work and the conditions present on the day. We may refuse to undertake any task that is unsafe, unlawful, or likely to cause damage to property, plants, structures, or equipment.

2. Payments

Payment terms will be agreed at the time of booking or on the quotation. Unless otherwise stated, payment is due on completion of the work or within the invoice period specified by us. We may require a deposit, part payment in advance, or immediate payment for certain jobs, particularly where materials must be purchased beforehand or where the work is substantial.

We accept payment methods agreed in advance, and all payments must be made in full without deduction, set-off, or withholding unless required by law. If you fail to pay on time, we may suspend further work, charge reasonable recovery costs, and charge interest on overdue sums in accordance with applicable UK law. Any administrative or bank charges caused by failed payments may also be payable by you.

All prices, unless stated otherwise, are exclusive of VAT where VAT is applicable. If a price is given as fixed, it covers only the work described in the quotation. Additional labour, materials, waste disposal, or unexpected site conditions may lead to extra charges if they were not reasonably foreseeable when the original price was set. We will try to obtain approval before incurring extra costs where practicable.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving reasonable notice. If you cancel at short notice, especially after we have reserved time, purchased materials, or dispatched staff, we may charge a cancellation fee to cover our loss of time and any wasted costs. The amount will be reasonable and proportionate to the circumstances of the cancellation.

If you are not present when required and we cannot access the property, or if the booking cannot proceed because of an issue within your control, we may treat the appointment as a late cancellation or failed visit. In such cases, the full charge may still apply where appropriate, particularly if we have already arrived on site or incurred costs in preparation for the visit.

We may cancel or move an appointment where necessary for safety, operational, legal, or practical reasons. If we cancel and the cancellation is not due to your breach, we will offer a new date or, where appropriate, refund any prepaid amount for the undelivered service. We will not be liable for indirect loss caused by a reasonable postponement or cancellation made in good faith.

Where weather conditions prevent safe completion of the work, we may pause or reschedule the service. Outdoor work often depends on suitable conditions, and we are not obliged to continue if doing so would increase the risk of harm, damage, or poor results. Any decision to stop work for safety reasons will be made reasonably and with due consideration for the site conditions.

In the event of repeated cancellations, inaccessible premises, or persistent failure to cooperate with reasonable booking arrangements, we may withdraw from the contract on written notice. Any right to withdraw will be exercised fairly and in proportion to the problem encountered. This does not affect any right either party may have to end the arrangement in accordance with these terms or applicable law.

4. Liability

We will perform the work with reasonable care and skill. If we fail to do so, you may be entitled to a remedy under the Consumer Rights Act 2015 or other applicable law. However, our liability is limited to loss or damage that is foreseeable and caused directly by our breach, negligence, or failure to perform the agreed services properly.

We are not responsible for pre-existing defects, hidden conditions, unstable structures, poor soil conditions, underground services, or damage resulting from wear and tear, natural causes, or information that was incomplete or inaccurate. Gardening work can involve living plants, soil movement, sharp tools, and changing site conditions, and outcomes may vary even when reasonable care is taken. We do not guarantee the survival, health, or future growth of plants unless expressly agreed in writing.

Customers must notify us of any known risks, including buried cables, pipes, water features, uneven surfaces, wildlife hazards, chemicals, or recently treated areas. If you fail to disclose material information and this causes loss or damage, we may not be responsible for the consequences. You should also keep valuables, fragile items, and restricted access items clear of work areas unless you have instructed us otherwise and we have agreed to that arrangement.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded under UK law. Where liability can lawfully be limited, it is limited to the maximum extent permitted by law. Any rights you have as a consumer remain unaffected where they cannot be excluded by agreement.

5. Waste Regulations and Site Clearance

Any green waste, branches, soil, hedge trimmings, grass cuttings, or other debris created during the work will be handled in line with relevant waste laws and good environmental practice. We may offer removal and disposal as part of the service, but this will only apply where it has been agreed in advance. Waste generated by the service may be transported, recycled, composted, or disposed of using lawful and appropriate methods.

Under UK waste regulations, waste must not be fly-tipped, burned unlawfully, or disposed of in a manner that breaches environmental requirements. If waste removal is included, we will take reasonable steps to ensure it is transferred to an authorised facility or handled through a lawful waste management route. Where required, we may keep records relating to waste transfer in accordance with applicable regulations.

We are not responsible for removing hazardous waste unless expressly agreed and lawfully permitted. Hazardous waste may include asbestos, contaminated materials, chemicals, oil, treated timber, or anything else requiring specialist handling. If such waste is discovered, we may stop work and ask you to arrange suitable specialist removal. Any extra time spent dealing with unexpected waste may be chargeable if the issue was not disclosed beforehand.

Where waste remains on site for collection by you, it is your responsibility to ensure it is stored, managed, and removed lawfully. You must not ask us to dispose of waste in a way that would breach environmental regulations or local authority rules. We may refuse any instruction that would place us in breach of our legal duties or professional obligations.

6. Customer Responsibilities

You are responsible for ensuring that the area where work is to be carried out is reasonably safe and suitable for gardening activity. This includes informing us of pets, children, security systems, restricted access, water supply issues, and any other matter that could affect the delivery of the service. Where necessary, you should secure the premises and provide any agreed utilities or facilities.

It is your responsibility to confirm that you have the authority to request the work, especially where the property is leased, managed, or jointly occupied. If landlord, managing agent, neighbour, or other third-party consent is required, you must obtain it before the service begins. We will not be responsible for disputes arising from a lack of permission unless we knowingly acted contrary to clear instructions.

You agree not to instruct us to carry out work that would breach planning rules, property covenants, wildlife protections, or other legal restrictions. If we become aware that a requested task may be unlawful or inappropriate, we may refuse to proceed. We may also stop work if continuing would breach our duty of care or create unnecessary risk.

7. Complaints and Service Issues

If you believe there is an issue with the service, you should notify us as soon as reasonably possible and give us a fair chance to look into the matter. We may ask for photographs, a description of the concern, or other relevant information. This helps us understand what happened and decide whether a correction, re-performance, or other reasonable remedy is appropriate.

Where a complaint is justified, we may at our option return to complete or correct the work, offer a partial refund, or propose another fair solution. Any remedy will depend on the nature of the issue, the work carried out, and any legal rights you may have. We are not obliged to provide a remedy where the issue was caused by factors outside our control or by instructions given by you.

8. Governing Law and General Terms

These Terms and Conditions, and any dispute or claim arising from them, are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, mandatory consumer protections of your home jurisdiction may still apply where required by law. The courts of England and Wales will have jurisdiction over any dispute, subject to any rights you may have to bring proceedings in another appropriate forum under applicable law.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force so far as legally possible. Any failure by us to enforce a right immediately does not mean that the right has been waived. No variation of these terms will be binding unless agreed by us in writing.

These terms form the entire agreement between the parties in relation to the services described, unless a separate written contract states otherwise. They are intended to be interpreted reasonably and in good faith, with the aim of providing a reliable and lawful gardeners service for customers seeking garden maintenance terms, garden care conditions, and a professional, transparent arrangement for work.